Support article

If you do not see your cable provider listed when you are running Guided Setup, try selecting the other providers listed for your zip code to see if any of them have the correct lineup.

Guided Setup asks if you are using cable with a box or without a box (Series1, Series2 or Series2 DT DVRs) or if you have a CableCARD decoder (Series3 or TiVo HD DVRs). Your answer determines which lineups are displayed. For example, if you are not seeing a digital cable lineup, it is possible that you answered the question incorrectly. Please go back and check your answer.

If you receive cable service from a small cable provider (such as in an apartment complex, school dorm, or military base), we may need to add a custom listing for you.

If none of the providers have the correct lineup, please report this issue to our Lineup Specialists.

Once we receive your report, we will work with our program guide data provider to your have your cable company added. This process will take approximately five to seven business days to be completed.