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Home Movies by One True Media - FAQ
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What are Home Movies by One True Media? | ||
TiVo and One True Media have teamed up to provide you with a breakthrough video service designed to provide friends and family scattered across the country with an easy way to share your Video and Photo Montages, by sending them directly to their TiVo DVR to play on their TV! One True Media users create video montages from their personal photos and video clips. At the OTM site, they can add various transitions, captions, effects and music to deliver a broadcast quality video to their very own personalized TiVo channel. Friends and family can then view the video montage on their TV, at their convenience. | ||
How does Home Movies by One True Media work? | ||
Easy. Once you create your video montage at OneTrueMedia.com, you can share it on your own personal TiVo channel. Just give your private TiVo Code to the TiVo subscribers of your choice, so they can access your uploaded Home Movies. Once downloaded to their TiVo DVR, your friends and family will find your video montages in the “Home Movies by One True Media” folder located within the Music, Photos, Products & More folder on TiVo Central. To view your channel, a viewer simply enters your private Channel Code (provided in the email that you send them). Once the channel is set up, a code doesn’t need to ever be re-entered. Viewers will have the choice to individually download Video Montages or to create a Season Pass. When they're ready to watch, viewers simply go to the Now Playing list and open Home Movies by One True Media. Viewers can also get a Season Pass to receive all future montages or download one video at a time, just like any other show TiVo records. | ||
Which TiVo DVRs are compatible with Home Movies by One True Media? | ||
To view One True Media Video Montages, viewers need broadband-connected TiVo Series2 and Series3 boxes. For help with your broadband connection, see our “Getting Started" page. | ||
Do I need a TiVo subscription to use Home Movies by One True Media? | ||
While you do not need a subscription to TiVo service to create video montages or to create your personal TiVo channel. Access to TiVo Service is required in order to view the Home Movie Video Montages with your Series2 or Series3 TiVo DVR. | ||
Where is Home Movies by One True Media available? | ||
Anywhere you can get Internet access. Just go to www.OneTrueMedia.com to get started. | ||
Can I send Home Movie Montages to my own TiVo DVR? | ||
Sure! You can send your videos to any TiVo subscriber with an email address. | ||
What if I’m having trouble downloading a Video Montage to my TiVo DVR? | ||
You will find helpful troubleshooting tips in our article regarding Downloading Issues. | ||
What if one of my videos is accidentally deleted from a TiVo folder? | ||
All One True Media videos are accessible at anytime in your Music, Photos, Products & More folder on TiVo Central. Just find the video that you would like to view again and re-download it. Once downloaded, the video will appear in your Home Movies by One True Media folder in your Now Playing List. | ||
Where can I find One True Media Home Movies on my TiVo DVR? | ||
You will find all your One True Media videos in your Now Playing List – where you’d look to find all of your favorite shows! Customized sub-folders will be available for easy categorization within your list. | ||
How long does it take to download a Video Montage to a TiVo DVR? | ||
In most cases, you can start receiving videos 24 hours after you establish your private TiVo channel. If a viewer creates a Season Pass, any new video montage will appear in their Now Playing list after TiVo makes its nightly call to the services, like any other TiVocast. | ||
Can I burn DVD copies of Home Movie Montages from my TiVo DVR? | ||
No. But, for a small fee, you can order DVDs of any Video Montage you’d like from www.OneTrueMedia.com. | ||
Can I edit my TiVo channel name? | ||
Yes. This option is available on your personalized TiVo channel page. | ||
Do Home Movies by One True Media offer Closed Captioning? | ||
No. Closed captioning is not supported at this time. However, the creator has the tools to add text to their videos at any time. | ||
What if I have issues with the One True Media page or my OTM account? | ||
If you are unable to find a solution after attempting all TiVo-generated suggestions, all One True Media related issues should be handled by OTM Customer Support via email at customercare@onetruemedia.com. | ||
