Support article
I accidentally shipped my remote control or cables with my DVR
| 25-00-25 | Search Reference Number |
We’re sorry. TiVo cannot track or return items packed with returned DVRs. When a DVR is exchanged, the malfunctioning unit is sent to one location, and the replacement DVR is shipped from a different location.
The online exchange instructions specify that only the DVR should be shipped. The cables, remote control, and other peripherals should NOT be shipped.
The Exchange Form you filled out and packed with your DVR also includes these instructions.
You can purchase a replacement remote control, cables, or other accessories. You can also get a free electronic copy of the User Guide.
