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Policies and service agreements

Policies

  • 30-day money-back guarantee
  • Website privacy policy
  • Website terms and conditions
  • White paper submitted to the Federal Trade Commission, May 3, 2001 (.pdf)
  • TiVo copyright and intellectual property policy
  • TiVo Inc. trademark requirements
  • TiVo Store terms & conditions

Service agreements

  • TiVo DVR limited warranty
  • TiVo DVR extended warranties
  • TiVo standard purchase order terms & conditions (updated November 2007)
  • TiVo service privacy policy (updated February 2011)
  • TiVo Payment Plans (updated April 2012)
  • TiVo service agreement (for all Series1, 2, 3, and 4 DVRs; updated August 2008)
  • TiVo Service Agreement for BSKYB customers
  • TiVo multi-service discount agreement for multiple service subscriptions in one household (updated May 2011)
  • TiVo Basic and TiVo Plus service agreement for Pioneer and Toshiba DVD products with TiVo service (updated August 2008)
  • TiVo gift package terms & conditions
  • TiVo service gift cards terms & conditions (updated October 2006)

TiVo Advisors Panel policies

  • Panel Participation policy
  • Prizes policy
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