Phone Support

If you need additional assistance with your TiVo® DVR, you can use the contact information below to reach customer or technical support.

Customer support

For activation of TiVo service and questions about billing and account status, program guide data (lineup changes), TiVo service, and tivo.com orders that have already been placed.

If you have a DIRECTV DVR with TiVo service:
Phone number: 800-DIRECTV (800-347-3288)
Hours of operation:
Monday - Sunday, 24 hours a day
Send email

TiVo Customer Support
Live agent support available: Monday - Sunday
6:00 AM - 9:00 PM Pacific
Phone number: 877-367-8486
Email support is not provided by TiVo at this time.

Technical support

For system setup, phone call, channel changing, and remote control issues.

TiVo-Manufactured DVR
Technical Support
24 hour automated support:
877-367-8486
Phone number: 877-367-8486
Hours of operation:
Monday - Sunday
6:00 AM - 9:00 PM Pacific

Humax Technical Support
Phone number: 866-486-2987
Hours of operation:
Monday - Sunday
24 hours a day

Toshiba Technical Support
Phone number: 800-319-6684
Hours of operation:
Monday - Friday
7:00 AM - 4:00 PM Pacific

Pioneer Technical Support
Phone number: 800-421-1404
Hours of operation:
Monday - Friday
6:00 AM - 6:00 PM Pacific
Saturday
8:00 AM - 4:30 PM Pacific

Phillips Technical Support
Phone number: 800-260-7032
Hours of operation:
Monday - Friday
9:00 AM - 6:00 PM Pacific
For more information regarding TiVo DVRs from Phillips, refer to
http://www.servicedvr.com

Sony Technical Support
Phone number: 877-585-7669
Hours of operation:
Monday - Sunday
5:00 AM - 8:00 PM Eastern

DIRECTV DVR with TiVo service
Technical Support
Phone number:
800-DIRECTV (800-347-3288)
Hours of operation:
Monday - Sunday
24 hours a day

Comcast DVR with TiVo service
Phone number:
800-COMCAST (800-266-2278)
Hours of operation:
Monday - Sunday
24 hours a day

Postal address

Customer Support
TiVo Inc.
2160 Gold Street
P.O. Box 2160
Alviso, CA 95002-2160